If you're having trouble with the myStop® mobile app, here are some steps you can take to resolve common issues:
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Check Your Internet Connection
- Make sure you have internet access. The app needs it to display live data.
- If you're using Wi-Fi, try switching to another network if possible. Weak or slow Wi-Fi can affect how quickly data loads.
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Optimize App Performance
- Select only one route at a time for the best performance.
- Ensure your myStop® app is updated to the latest version. See How to Check Your myStop® Mobile App Version.
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Update and Clear Cache
- Clear your phone's cache.
- If issues persist, uninstall and reinstall the app.
Still Experiencing Issues?
If these tips don't resolve the problem, please contact your Transit Agency with the following information:
- Your phone model and version number (e.g., Google Pixel 8, Samsung Galaxy 22, Apple 15).
- A detailed description of the issue, including pictures or videos if possible.
By following these steps, you can help ensure a smoother experience with the myStop® mobile app.